Sean Healy
Washington State, USA
PROFESSIONAL SUMMARY
15+ years of experience in writing, editing, content design, XML programming, and information technology. Skilled in translating complex concepts into clear, concise, and user-friendly content, while adhering to industry standards and internal guidelines. Excellent verbal and written communication skills for collaboration within and across teams.
EXPERIENCE
June 2016 to August 2024
Seattle, WA
Ingeniux Corporation | Senior Technical Writer
- Transformed Ingeniux user, installation, and API documentation into effective customer resources that reduced direct support team queries through strategic responses to surveys, customer feedback, search log reviews, and web analytics.
- Trained Ingeniux staff and customers in structured writing methods and use of new product features.
- Led documentation team through content transformation, authoring, testing, and deployment of topic-based information products.
- Increased content reuse by 15% in the first year after conversion to DITA, saving Ingeniux time, effort, and money.
March 2008 to May 2013
Broomfield, CO
Wild Basin Media | Owner
- Developed groundbreaking knowledge-sharing platform that melded video with structured documentation, retaining intellectual capital for clients in the assembly and manufacturing sector.
- Applied expertise in XML technologies, authoring systems, and content management to craft scalable solutions for clients.
July 2003 to April 2008
Boulder, CO
Sybase Inc. | Staff Software Architect
- In charge of design, implementation, and administration of internal and third-party structured authoring systems for Sybase (SAP), a Fortune 500 company.
- Managed team of five software developers, supporting 125 writers with 99.9% uptime for CMS authoring systems.
- Led effort to convert all of Sybase's unstructured user documentation to DITA.
- Promotions: Senior Technical Writer to Staff Technical Writer to Senior Software Engineer, Architect to Staff Software Engineer, Architect.
February 2001 to February 2003
Lafayette, CO
Creative Concepts Corporation | Application Specialist
Developed authoring tool workflows with XML technologies for CCC's FlightLine product in accordance with Air Transport Association (ATA) standard, ensuring continuous integration and delivery of critical maintenance documentation from aircraft manufacturers to their airline customers.
Skills
- Content Management
- XML Programming
- DITA Architecture
- Product Development
- Topic-based Authoring
- Agile Methodologies
- HTML | JavaScript | CSS
- XPath | XSLT | XQuery
- Content Reuse | Single-Sourcing
- Documents as Code
- Website Development
- Translation Management
- SaaS
- Generative AI
- Shell Scripting
- ASP.NET MVC | C#
- Java
- Linux | UNIX
- JSON | YAML
- Python
TOOLS and SOFTWARE
Authoring: Oxygen XML Editor, XMetaL, Microsoft Office/365, VS Code
Content Management: Ingeniux CMS, Ixiasoft CCMS, Drupal, WordPress
Source Control: Git, GitHub, Subversion, ClearCase, Apache Subversion
Databases: MySQL, Microsoft SQL Server, eXist-db
Collaboration and Tracking: Azure DevOps Services, Confluence + Jira (novice)
Static Site Generators: Eleventy, Jekyll
IDEs: Visual Studio, Eclipse
Image Capture and Editing: Snagit, Camtasia, ShareX, Adobe Photoshop, GIMP
Video Editing: Adobe Premiere, Final Cut Pro
Communication: Microsoft Teams, RingCentral, Zoom
EDUCATION
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Master of Science, Technical Communications - University of Colorado, Denver
Thesis: Applying Object-oriented Design Principles to Software Documentation -
Bachelor of Arts, Majors: English | Humanities - University of Colorado, Boulder
Magna Cum Laude, English -
Professional Teacher License, Secondary English - University of Northern Colorado, Greeley